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Terms of Service

Terms of Service

These terms govern your use of IdentaHub and outline the rights and responsibilities for both you and our service. Please read them carefully.

Last updated: June 13, 2025•Effective: June 13, 2025

Key Terms at a Glance

Account Responsibility

You're responsible for your account security and the content you create. Keep your login credentials safe.

Fair Usage

Use our service reasonably. Don't abuse resources or use it for illegal or harmful purposes.

Data Ownership

Your business card content belongs to you. We provide the platform to create and share it.

Agreement to Terms

By accessing or using IdentaHub (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Who Can Use Our Service

  • Individuals aged 16 or older
  • Businesses and organizations with proper authorization
  • Users who can form legally binding contracts
  • Users not prohibited by applicable laws

Description of Service

IdentaHub Platform
A digital platform for creating, managing, and sharing professional business cards via QR codes

Core Features

  • Digital business card creation and customization
  • QR code generation for easy sharing
  • Analytics and engagement tracking
  • Contact information management
  • Mobile-optimized card display

Service Availability

  • 24/7 service availability with 99.9% uptime target
  • Planned maintenance with advance notice
  • Global content delivery network (CDN)
  • Regular feature updates and improvements

User Accounts and Responsibilities

Account Creation and Security

Account Requirements

  • Provide accurate and complete registration information
  • Maintain and update your account information
  • Use a valid email address for verification
  • Choose a secure password and enable two-factor authentication when available

Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • You are responsible for all activities that occur under your account
  • We may suspend accounts suspected of security breaches
Account Types and Limits

Free Account

  • • Up to 3 business cards
  • • Basic analytics
  • • Standard QR codes
  • • Community support

Pro Account

  • • Unlimited business cards
  • • Advanced analytics
  • • Custom QR code designs
  • • Priority support

Enterprise Account

  • • Team management
  • • Brand customization
  • • API access
  • • Dedicated support

Acceptable Use Policy

Prohibited Uses
You may not use our service for any of the following purposes

Illegal Activities

  • Any illegal or fraudulent activities
  • Money laundering or financial crimes
  • Drug trafficking or illegal substances
  • Weapons sales or illegal arms trading
  • Human trafficking or exploitation

Harmful Content

  • Hate speech or discriminatory content
  • Harassment, bullying, or threats
  • Adult content or pornography
  • Violence or graphic content
  • Defamatory or libelous material

Technical Abuse

  • Attempting to hack or breach security
  • Distributing malware or viruses
  • Automated scraping or data harvesting
  • Overwhelming our servers (DoS attacks)
  • Reverse engineering our software

Spam and Abuse

  • Sending unsolicited bulk messages
  • Creating fake or duplicate accounts
  • Impersonating others or false representation
  • Circumventing usage limits
  • Interfering with other users' accounts
Content Guidelines
Standards for business card content and information

Professional Standards

  • Provide accurate and truthful information about yourself or your business
  • Use appropriate language and professional tone
  • Respect intellectual property rights of others
  • Ensure contact information is current and working

Compliance Requirements

  • Comply with applicable laws and regulations in your jurisdiction
  • Include required disclaimers for regulated professions
  • Respect privacy laws when collecting contact information
  • Follow industry-specific guidelines and standards

Intellectual Property Rights

Your Content Rights
What you own and control

Your Business Card Content

  • You retain all rights to the information you provide
  • You own your business card designs and custom content
  • You can export, modify, or delete your content at any time
  • We don't claim ownership of your personal or business information

License to Use Our Platform

  • You grant us permission to display your content through our service
  • We may cache and optimize your content for performance
  • We can create backups of your data for security purposes
  • This license ends when you delete your content or close your account
Our Platform Rights
IdentaHub intellectual property

Platform Ownership

  • We own the IdentaHub platform, software, and infrastructure
  • Our brand name, logos, and trademarks are protected
  • The underlying technology and algorithms are proprietary
  • Third-party integrations are subject to their respective licenses

Usage License

  • We grant you a limited license to use our platform
  • This license is non-exclusive and non-transferable
  • You may not resell, redistribute, or sublicense our service
  • The license terminates when your account is closed
Copyright and DMCA
Reporting copyright infringement

Report Copyright Infringement

If you believe your copyrighted work has been used without permission, contact us:

Email: legal@identahub.com
Subject: DMCA Takedown Request
Include: Proof of ownership, specific infringement details, contact information

Payment and Billing Terms

Subscription Plans

Billing Cycles

  • Monthly subscriptions billed every 30 days
  • Annual subscriptions billed yearly with discount
  • Enterprise plans with custom billing arrangements
  • All prices displayed include applicable taxes

Payment Methods

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal and other digital wallets
  • Bank transfers for enterprise accounts
  • Cryptocurrency payments (Bitcoin, Ethereum)
Refunds and Cancellations

Cancellation Policy

  • Cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of your current billing period
  • You retain access to paid features until the subscription expires
  • No automatic renewal after cancellation

Refund Policy

  • 30-day money-back guarantee for new subscribers
  • Pro-rated refunds for annual subscriptions (within 60 days)
  • No refunds for partial months or usage-based charges
  • Refund requests processed within 5-10 business days
Price Changes

We may change our subscription prices with 30 days' advance notice. Existing subscribers will be grandfathered at their current price for the remainder of their billing cycle. You can cancel before the price change takes effect if you don't agree to the new pricing.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Privacy Principles

  • Data minimization - we only collect what's necessary
  • Transparency - clear information about data use
  • User control - you decide what to share
  • Security - strong protection measures

Your Data Rights

  • Access and download your data at any time
  • Correct inaccurate information
  • Delete your account and data
  • Control analytics and tracking preferences

Important: Please read our complete Privacy Policy for detailed information about how we handle your data.

Service Availability and Support

Service Level Commitments

Uptime and Availability

  • 99.9% uptime target for paid accounts
  • 99.5% uptime target for free accounts
  • Planned maintenance with 24-hour notice
  • Status page for real-time service updates

Support Levels

  • Community support for free accounts
  • Email support for Pro accounts (24-48 hours)
  • Priority support for Enterprise accounts (4-8 hours)
  • Live chat for urgent issues (business hours)
Service Limitations

Service Disclaimers

  • Service provided "as is" without warranties
  • No guarantee of uninterrupted service
  • Third-party integrations subject to their availability
  • Features may change or be discontinued with notice

Limitation of Liability

Important Legal Limitations
Please read this section carefully as it limits our liability

Liability Limitations

  • Our total liability is limited to the amount you paid in the last 12 months
  • We're not liable for indirect, incidental, or consequential damages
  • No liability for loss of data, profits, or business opportunities
  • These limitations apply to the fullest extent permitted by law

Excluded Damages

  • Loss of business or professional opportunities
  • Damage to reputation or business relationships
  • Third-party claims or lawsuits
  • Costs of alternative services or solutions
Indemnification

You agree to indemnify and hold harmless IdentaHub from any claims, damages, or expenses arising from your use of the service, your content, or your violation of these terms. This includes legal fees and costs associated with defending against such claims.

Account Termination

Termination by You

How to Close Your Account

  • Cancel your subscription through account settings
  • Export your data before closing your account
  • Contact support for assistance with account closure
  • Deletion is permanent and cannot be undone

Effect of Termination

  • All your business cards become inactive immediately
  • QR codes will no longer redirect to your cards
  • Data is deleted within 30 days per our privacy policy
  • Outstanding payments remain due
Termination by Us

Grounds for Termination

  • Violation of these Terms of Service
  • Fraudulent or illegal activity
  • Non-payment of subscription fees
  • Abuse of service resources or terms
  • Court order or legal requirement

Notice and Appeal Process

  • 30 days' notice for non-urgent violations
  • Immediate suspension for serious violations
  • Opportunity to correct violations when possible
  • Appeal process for disputed terminations

Governing Law and Disputes

Legal Jurisdiction

Governing Law

  • These terms are governed by Dutch law
  • EU regulations (GDPR, Digital Services Act) apply
  • Local consumer protection laws may also apply
  • International conventions where applicable

Dispute Resolution

  • Courts of the Netherlands have jurisdiction
  • EU residents may use local courts for consumer disputes
  • Online Dispute Resolution (ODR) platform available
  • Mediation encouraged before litigation
Consumer Rights

If you're a consumer in the EU, you have additional rights under consumer protection laws that cannot be limited by these terms. This includes the right to a 14-day cooling-off period for distance sales and the right to pursue legal action in your country of residence.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our service, legal requirements, or business practices. Here's how we handle changes:

Notice Period

  • 30 days' advance notice for material changes
  • Email notification to all active users
  • In-app notification when you next log in
  • Changes highlighted in the updated terms

Your Options

  • Continue using the service under new terms
  • Cancel your account before changes take effect
  • Contact us with questions about the changes
  • Request clarification on specific terms

Current Version Information

Version: 2.1
Last Updated: June 13, 2025
Effective Date: June 13, 2025
Previous Versions: Available upon request

Contact Information

Legal and Compliance
Legal Questions: legal@identahub.com
Terms Clarification: support@identahub.com
Compliance Issues: compliance@identahub.com
Response Time: 48-72 hours
Business Information
Company: IdentaHub B.V.
Registration: Netherlands Chamber of Commerce
VAT ID: Available upon request
Address: Available upon request

Questions About Our Terms?

We're here to help clarify any questions you have about our Terms of Service.

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